This page is for the Gami Kids app published on Google Play and the App Store by Gami Kids.
Option 1: Delete in the app
- Open Gami Kids and go to the parent area.
- Open the account section.
- Tap Delete Account and confirm with Yes, delete.
This deletes the parent account together with all of its data. The account section is available once you have created a parent account.
Option 2: Delete on this website
If you created a parent account, you can delete it here without opening the app. Sign in with the email and password of your parent account:
Your account has been deleted
All data connected to the account is being removed from our servers now; this usually takes a few minutes. If you have a Premium subscription, remember to cancel it in Google Play or in your iPhone's subscription settings.
Your email and password are sent over an encrypted connection straight to our sign-in provider (Firebase Authentication) only to confirm it's you. We don't store them on this website.
Option 3: Ask us by email
Can't use either option? Email help@gamikids.com with the subject "Delete my account". Please write from the email address of your parent account so we can confirm the request. We will delete the account within 30 days (usually much sooner) and let you know when it's done.
Played without a parent account?
Then there is no account with your name or email. Progress is backed up under a random ID that belongs only to that device, and nobody – including us – can link it to you. To remove it:
- Uninstall the app – everything stored on the device is deleted immediately.
- The backup on our servers is deleted automatically once the app hasn't been opened on that device for 12 months.
- Want it gone sooner? Create a parent account in the app and use Option 1 or 2 – the progress is connected to the account and deleted with it.
What gets deleted
- The parent account (email address and sign-in details)
- The child profile: name or nickname, age range, dino look
- All game progress, stars, coins, quests and unlocked items
- Play time data, reports and report history
- Settings and the Premium status stored on our servers
- The customer record at our subscription provider (RevenueCat)
What is kept, and for how long
- Nothing on our servers. Deletion is permanent; data is removed automatically, usually within minutes and at the latest within 30 days.
- Purchase records at Google Play and Apple are kept by those stores under their own policies and legal obligations. Because of this, a subscription bought with your Google account or Apple Account can still be restored later with Restore Purchases.
- Support emails you sent us are kept for up to 2 years and then deleted.
Important: deleting your account does not cancel a Premium subscription. On Android, cancel it in the Google Play app → Payments & subscriptions → Subscriptions → Gami Kids. On iPhone or iPad, go to Settings → your name → Subscriptions → Gami Kids.
More details are in our Privacy Policy.